Terms & Conditions

Sneakershyllan

We always want you to feel safe and secure when shopping from us at Sneakershyllan.se. Therefore we offer several different payment options for you to choose from including Klarna and Paypal. If there are any thoughts or questions you are always welcome to contact us on our email [email protected]

Shipping

Our goal is to always try to deliver your order to you as soon as possible. Your order will be shipped from us within 1-3 workdays. Sneakers will always be sent in a traceable package and once shipped – we will send a confirmation together with a tracking number via email. The package will be sent with either DHL or Postnord. The price for shipping is between 12-199 SEK depending on the weight of your order. Please note that if you do not collect your order and it gets sent back, you will be charged with 300 SEK for the cost of return.

Pickup from Store

We also offer an option to ”Pick up in store” at our location at Andra Långgatan 22, Göteborg. This option is available to be selected at the check-out when choosing a shipping option. Usually your order will be available for pick up within 1-3 workdays. You will get an email confirmation when the order is in the store. For the future, we are also looking to offer this option for our location at Folkungagatan 86A, Stockholm. If you want to collect your order in our Stockholm store you are welcome to contact us via email to see if we can work out a solution for you. Please not that if you do not pick up the order within 21 days the order will be cancelled and you will be charged 200 SEK. If you for some reason know that you will not be able to pick it up within 21 days – please contact us via email to find a solution.

Worldwide shipping

We offer shipping worldwide. We will always search to find the best shipping solution for the order to be delivered to your country. Normally we ship with either DHL or UPS internationally – however it all depends on which country we are to ship to. Every order is unique and the price for shipping will therefore depend on the weight of the parcel and the final destination. For shipping to countries that are not listed below. Please contact us via email with information of what item(s) you would like to purchase together with your full address. We will then find the best shipping option for your order and get back to you with the shipping cost. Normally the order is delivered within 3-10 workdays when shipping internationally.

Cost for international shipping:

Denmark: 155 – 175 SEK

Norway: 187 – 215 SEK

Finland: 132 – 152 SEK

France: 252 – 279 SEK

Italy: 252 – 279 SEK England:

450 – 670 SEK

Rest of the world: 210 – 1999 SEK

Please observe: the prices may vary depending on the exchange rate of the day the order is made.

Return Policy

At Sneakershyllan we are happy to accept returns on online orders within 14 days of receiving the item(s). The return will only be accepted if the item(s) are returned unused, with original packaging, tags and other included accessories. To return your order, please contact us via email with your order number and the reason for return. We will then send you instructions on how to properly return your item(s). The cost for returning an order is 99 kr. Once the item(s) have reached us and been checked, your money will be returned with the same payment method as chosen when making the order.

You also have the option of returning your purchase in store either in Stockholm or Göteborg. This option is free of cost. Your money will be returned through the same payment method as selected when making the order. Normally it takes 1-3 workdays for the money to be returned depending on the selected payment method.

Reclaims

If you are unhappy with any of your products and feel it may be defective due to a manufacturing fault, please get in contact with us through email to get instructions on how to proceed. Make sure to provide as much information as possible concerning the product and the order. In returning a defect product, we offer the following options: To have the defect fixed, to get the item replaced by another in our assortment or to get a fitting reduction on the paid price. If these options for some reason are not available for us to offer, you are able to get a full refund.

Please note that as we sell pre-owned items – the used items may have signs of wear and tear. These signs will always be shown in the pictures or mentioned in the product description and are not a motive for reclaim. Also know that some of the items are older and need a little more love and care. As they come with their own unique history, some can crack in the mid sole if they are more than 4 years old, and it is not unusual to experience stiffness or changes in colour on the soles when having a shoe that is a bit older. This is normal and good to take under consideration when purchasing older shoes. These signs of age are not motives for reclaims as they are normal and not factory flaws. If you are uncertain before a purchase you are always welcome to contact us to get more information about a particular shoe.

Buy & Trade Sneakers and Streetwear - In Store

Yes, We buy Sneakers and now also Streetwear!

We buy sports brand sneakers which means no high end brands. Both new and used sneakers are accepted and you do not need to have the box (although sometimes it is beneficial if you do). The sneakers need to be in a condition where they actually can be used. We always give them a thorough cleaning however if they have big flaws that make them unwearable – we cannot accept them.

Still interested? Good! Then you are very welcome to bring the sneakers you wish to sell to one of our two physical stores: Andra Långgatan 22, Göteborg or Folkungagatan 86A, Stockholm. We will check them on the spot and give you an offer which you can choose to accept or decline. Obviously you are interested in knowing how we do the pay out, right? In our stores we can sometimes offer a cash pay out (cash is still king). However, if we don’t have any cash in our register – we will ask for your bank details and make a bank transfer. The money will be visible within 1-3 bank days depending which bank you have and you will always be provided with a receipt.

How about trades? Of course we do trades as well. If you have seen something in our assortment that you find interesting we will give you a trade value which is always higher than getting a pay out. Just let us know which item(s) you are interested in making a trade with and we will let you know what trading value we can offer you. At this stage there are 3 different options.

Option 1: We do it even steven meaning that we do a straight trade with the item(s) you want to sell and the item(s) you want to trade with. Option 2: If we value your item higher than the one you want to trade to, we will give you a pay out on the difference. This in addition to the item(s) that you trade to. Option 3: You can choose to pay the difference if we value your item lower than the one you want to trade to.

What about Streetwear items? This one is a bit trickier as we are usually looking to buy several pieces at once. So if you have 3 or more pieces that you wish to sell you are welcome to email us information about the pieces together with pictures to [email protected] and we will get back to you as soon as possible. It is good to know that we are in a price range within 50-1000 sek per piece when purchasing streetwear items. If you are looking to get more than that then unfortunately we are not the right buyer. We accept a wide variation of brands – however still no high end pieces. The pieces you’re selling should always be washed and preferably not have any holes or broken seams etc, although vintage clothes for example could be excluded from these criteria. Everything depends on what piece it is and the pricing.

Buy & Trade Sneakers and Streetwear - Online

Yes, We buy Sneakers and now also Streetwear!

We only buy sports brand sneakers which means no high end brands. Both new and used sneakers are accepted and you do not need to have the box (although sometimes it is beneficial if you do). The sneakers need to be in a condition where they actually can be used. We always give them a thorough cleaning however if they have big flaws that make them unwearable – we cannot accept them.

Still interested? Good! Then you are welcome to fill in form on our website to be able to get an offer from us. The offer will be sent by email and you have 48 hours to decide if you want to accept or decline. If you end up accepting our offer – we would want you to ship the sneakers to us. You will get full instructions via email. Obviously you are interested in knowing how we do the pay out, right? We will make a bank tranfer to the bank account that you have provided to us through the form. The money will be visible within 1-3 bank days depending which bank you have and you will always be provided with a receipt.

How about trades? Of course we do trades as well. If you have seen something in our assortment that you find interesting we can always give you a trade value which is always higher than getting a pay out. Just let us know which item/items you are interested in making a trade with and we will let you know what trading value we can offer you. At this stage there are 3 different options.

Option 1: We do it even steven meaning that we do a straight trade with the item(s) you want to sell and the item(s) you want to trade with. Option 2: If we value your item higher than the one you want to trade to, we will give you a pay out on the difference. This in addition to the item(s) that you trade to. Option 3: You can choose to pay the difference if we value your item lower than the one you want to trade to.

What about Streetwear items? This one is a bit trickier as we are usually looking to buy several pieces at once. So if you have 3 or more pieces that you wish to sell you are welcome to email us information about the pieces together with pictures to [email protected] and we will get back to you as soon as possible. It is good to know that we are in a price range within 50-1000 sek per piece when purchasing streetwear items. If you are looking to get more than that then unfortunately we are not the right buyer. We accept a wide variation of brands – however still no high end pieces. The pieces you’re selling should always be washed and preferably not have any holes or broken seams etc, although vintage clothes for example could be excluded from these criteria. Everything depends on what piece it is and the pricing.

Conditions Sell & Trade Online

Conditions? Glad you asked! An offer from us is valid 48 hours from the time it is made – both offers that are made instore and online. If you for some reason have not accepted within 48 hours and still want to sell or trade, you are welcome to simply make a new request.

If you are shipping the item(s) – you need to send them within 5 work days from accepting our offer. As a seller you are responsible for shipping the item(s) in a secure and traceable way to us. In other words, the seller is 100 % responsible for the item(s) until it has been delivered to us.The sneakers always need to be sent to us double boxed.

Please be thorough when choosing the pictures. We would want pictures of the front, the back, the sides, the sole and on any possible flaw(s) the sneakers might have. If for some reason, the pictures provided do not match the item(s) true nature, we reserve the right to take back or lower our offer. This would be the case if for an example, the item(s) have flaws that were not visible in the pictures or not mentioned.

Needless to say, they also need to be 100 % authentic, we always do a legit check. Should it turn out that they are not authentic, the seller is responsible for the cost of sending them back.